At BOZ Jewelry, every piece is crafted with attention to quality, detail, and lasting beauty. We want you to enjoy your jewelry with confidence, which is why eligible BOZ Jewelry purchases are protected by our one-year manufacturing warranty.

Our warranty covers qualifying manufacturing or craftsmanship defects for 12 months from the date you receive your jewelry. Manufacturing-related issues, where present, will typically become apparent during this period, and our team is here to ensure that eligible concerns are properly assessed and resolved.

What Our Jewelry Warranty Covers

The BOZ Jewelry Manufacturing Warranty covers faults confirmed by our Repairs & Services team to have resulted from the original manufacturing or craftsmanship of the jewelry.

Depending on the assessment, covered manufacturing issues may include defects relating to the construction, setting, finishing, or assembly of the jewelry that were not caused by normal use, accidental damage, improper handling, or external modification.

Every warranty request is subject to inspection and assessment by BOZ Jewelry before warranty coverage can be confirmed.

Where an issue is determined to be the result of a manufacturing defect, BOZ Jewelry may repair or replace the item at our discretion, depending on the nature of the issue, the condition of the jewelry, and the availability of the original design or required components.

How to Make a Warranty or Repair Request

To request an assessment under the BOZ Jewelry Warranty, please provide your original purchase receipt, order number, or other valid proof of purchase.

The jewelry must be returned to BOZ Jewelry so that our Repairs & Services team can physically inspect and assess the item.

For purchases made at a BOZ Jewelry store, we recommend returning the item to the original store of purchase whenever possible. If visiting the original location is inconvenient, you may take the jewelry to another BOZ Jewelry store, where our team will assist with submitting it for assessment.

Once your jewelry has been received, our team will guide you through the assessment and repair process and provide updates where applicable. Following completion of the assessment, repair, or replacement, the jewelry will be returned through the appropriate BOZ Jewelry location or agreed collection method.

Please note that submitting an item for assessment does not automatically mean that the repair is covered under warranty. Warranty eligibility can only be determined after the jewelry has been inspected.

What Is Not Covered by the Warranty

Our manufacturing warranty is designed specifically to cover confirmed craftsmanship or manufacturing defects. It does not cover damage or deterioration resulting from normal use or circumstances outside the manufacturing process.

This includes, but is not limited to:

Normal wear and tear, including scratches, dents, surface marks, fading, or gradual changes to the finish of the jewelry.

Accidental damage, impact, crushing, bending, snagging, dropping, or improper handling.

Damage caused by failure to properly care for or maintain the jewelry.

Loss of the jewelry or loss of stones, components, clasps, backs, charms, or other parts where the loss is not determined to have resulted from a manufacturing defect.

Damage caused by exposure to chemicals, perfumes, cosmetics, cleaning products, chlorine, salt water, excessive heat, or other substances that may affect jewelry.

Natural deterioration of finishes, plating, polishing, or other surface treatments through normal use.

Damage resulting from improper storage or cleaning.

Changes in fit, including changes resulting from alterations in the wearer's finger, wrist, neck, or body size.

Damage caused by use of the jewelry for purposes or activities for which fine jewelry is not intended.

Where a repair falls outside the manufacturing warranty, BOZ Jewelry may, where possible, offer a paid jewelry repair or servicing option after assessment. Any applicable charges will be communicated before non-warranty repair work proceeds.

Third-Party Repairs and Alterations

The BOZ Jewelry Manufacturing Warranty will be void if the jewelry has been repaired, resized, altered, modified, refinished, or otherwise worked on by a jeweler or service provider not authorized by BOZ Jewelry.

Third-party alterations can affect the structural integrity of a piece and make it difficult for our Repairs & Services team to determine whether an issue resulted from the original manufacturing process or subsequent work.

We therefore strongly recommend contacting BOZ Jewelry before arranging any repair, resizing, stone setting, modification, or alteration to your jewelry.

Missing Stones, Components, or Parts

For a warranty assessment, all available parts of the jewelry should be returned, including any loose stones or components that have become detached.

If parts are missing, BOZ Jewelry may still assess the jewelry; however, missing components may not be covered by the warranty. Where replacement stones, findings, clasps, settings, or other components are required and are not covered under warranty, an additional replacement or repair fee may apply.

Any applicable fee will be communicated following assessment.

Jewelry Repairs and Replacement

If our assessment confirms that the issue is covered by the BOZ Jewelry Manufacturing Warranty, we will determine the most appropriate solution based on the condition and construction of the jewelry.

BOZ Jewelry reserves the right to:

Repair the original jewelry;

Replace defective components;

Replace the jewelry with the same design where available; or

Provide another appropriate resolution where the original item or components are no longer available.

Replacement items may be subject to product and material availability.

Caring for Your BOZ Jewelry

Fine jewelry requires appropriate care and periodic maintenance to preserve its appearance, gemstone security, structure, and longevity.

Whether your jewelry is crafted in gold, sterling silver, or another precious material, and whether it features diamonds, lab-grown diamonds, moissanite, cubic zirconia, or other gemstones, regular care can help keep it looking its best.

We recommend:

Removing jewelry before exercising, swimming, bathing, sleeping, or carrying out strenuous physical activities.

Avoiding direct exposure to perfumes, lotions, cosmetics, household chemicals, chlorine, and harsh cleaning products.

Storing individual pieces separately in a jewelry pouch, box, or lined compartment to reduce scratching and tangling.

Avoiding force, pressure, or impact on delicate settings, chains, clasps, and gemstones.

Periodically checking rings and gemstone jewelry for signs of loose stones, worn settings, or other changes.

Having fine jewelry professionally inspected and cleaned when necessary.

Regular maintenance resulting from everyday wear is considered part of responsible jewelry ownership and is not classified as a manufacturing defect.

Your Proof of Purchase

Please retain your BOZ Jewelry receipt, order confirmation, or order number. Proof of purchase helps us verify the original purchase date, product details, and warranty eligibility and may be required before warranty service can be provided.

Warranty Period

The BOZ Jewelry Manufacturing Warranty is valid for one year (12 months) from the date the customer receives the jewelry, unless otherwise stated in writing for a particular product or service.

Warranty coverage applies to eligible BOZ Jewelry products and is subject to the terms, exclusions, inspection requirements, and conditions outlined above.

Need Help With Your Jewelry?

If you notice an issue with your BOZ Jewelry piece, we encourage you to contact us as soon as possible rather than continuing to wear an item that may require attention.

Our team can help you understand the next steps for a jewelry warranty assessment, jewelry repair, maintenance, or after-sales service and direct you to the appropriate BOZ Jewelry location.

At BOZ Jewelry, our relationship with you continues beyond the moment you purchase your jewelry. We are committed to providing dependable after-sales support and helping you care for the pieces that become part of life's important moments.

BOZ Jewelry - made to be worn, loved, and cared for for years to come.